Start Date: 2024-11-23
End Date: 2024-11-29

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CRTC Chair Vicky Eatrides Addresses Telecom Consumer Rights

Vicky Eatrides, Chairperson of the CRTC, addressed the Public Interest Advocacy Centre, detailing efforts to empower Canadian consumers in telecommunications. The CRTC is focusing on clearer contracts, reducing unexpected fees, and ensuring consumers are aware of complaint resolution avenues like the CCTS. Eatrides emphasized ongoing consultations aimed at streamlining plan changes and cancellations, and providing easy-to-understand pricing labels akin to nutritional labels. These initiatives follow consumer feedback that telecommunications services have become less affordable, with only 22% of Canadians reporting reduced cellphone service costs over the past year.

Sources: ['Announcements: www.canada.ca']